Terms of service

TERMS OF SERVICE

Last Updated: September 24, 2026

OVERVIEW

Welcome to Herbganics. The terms “we,” “us,” “our,” and “Herbganics” refer to Herbganics.

Herbganics operates this online store and website, including all related information, content, features, tools, products, and services made available through the website (collectively, the “Services”).

Herbganics is powered by Shopify, which provides the technology and infrastructure that enables us to operate the Services and process online transactions.

These Terms of Service, together with any policies referenced or linked in these Terms, including our Privacy Policy and Refund Policy, govern your access to and use of the Services.

Please read these Terms carefully before using our website or placing an order. By accessing, browsing, or using the Services, or by purchasing products through our website, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with these Terms or our Privacy Policy, please do not use or access the Services.

SECTION 1 — ACCESS AND ACCOUNT

By using the Services, you represent that you are legally capable of entering into an agreement under the applicable laws of Pakistan.

If you create an account or provide information while using our Services, you agree to provide accurate, current, and complete information and to keep that information updated when necessary.

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

You must not sell, transfer, assign, or otherwise allow another person to use your account without our prior written permission.

We reserve the right to suspend or terminate accounts where we reasonably believe that an account has been used in violation of these Terms, applicable law, or the security or integrity of the Services.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, quantities, packaging information, and other product information displayed on our website are accurate and up to date.

However, actual product colors, packaging, appearance, and presentation may vary slightly depending on your device, display settings, lighting, manufacturing or packaging variations, and other circumstances.

Product images are provided for illustrative purposes where applicable.

We do not guarantee that the appearance of a product on your screen will exactly match the physical product received.

Product descriptions, specifications, availability, packaging, and other information may be updated or changed from time to time.

We reserve the right to discontinue products or limit the quantity of products available for purchase at our discretion, subject to applicable law.

SECTION 3 — ORDERS

When you place an order through our website, you are submitting a request to purchase the selected products.

Submitting an order does not automatically mean that the order has been accepted by Herbganics.

An order will be considered accepted when Herbganics confirms the order or otherwise indicates that the order has been accepted for processing.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in situations involving:

Product availability issues;
Pricing or listing errors;
Suspected fraudulent or unauthorized transactions;
Incorrect customer information;
Duplicate or unusually large orders;
Delivery limitations; or
Other circumstances permitted by applicable law.

If we cancel or modify an order after you have placed it, we will make reasonable efforts to notify you using the contact information provided with the order.

If payment has already been received for an order that we cancel, any applicable refund will be handled in accordance with our Refund Policy.

You should review your order carefully before completing checkout.

All purchases are subject to our Refund Policy:

Unless otherwise agreed with Herbganics, products purchased through our website are intended for personal or household use and not for unauthorized commercial resale.

SECTION 4 — PRICES AND PAYMENT

All product prices displayed on our website are stated in the currency shown at checkout.

Prices, discounts, promotions, and offers may be changed or withdrawn at any time, subject to applicable law.

The price applicable to your order will generally be the price displayed at the time the order is submitted, subject to correction of obvious pricing or listing errors.

Any applicable delivery charges, taxes, fees, or other charges will be displayed at checkout where applicable.

Promotional offers may have additional terms and conditions. Where specific promotional terms conflict with these Terms, the specific promotional terms will apply to that promotion.

You agree to provide accurate and complete billing, payment, shipping, telephone, email, and other information necessary to process your order.

You authorize Herbganics and its payment service providers to process payments using the payment method selected during checkout.

We are not responsible for payment failures, declines, or additional charges imposed by your bank, card issuer, payment provider, or other financial institution.

SECTION 5 — SHIPPING AND DELIVERY

We will make reasonable efforts to process and dispatch orders within the timeframe communicated on our website or during checkout.

Any delivery times provided by Herbganics are estimates and may be affected by circumstances outside our reasonable control, including courier delays, weather, public holidays, transportation disruptions, incorrect delivery information, security restrictions, or other unforeseen events.

You are responsible for providing accurate and complete delivery information.

If an order cannot be delivered because incorrect or incomplete information was provided by the customer, additional delivery charges or other reasonable arrangements may apply.

Once an order has been handed over to the applicable delivery or courier service, delivery may be subject to the courier's terms and operational procedures.

Where permitted by applicable law, Herbganics will not be responsible for delays caused by third-party delivery services or circumstances beyond our reasonable control.

For questions regarding a delayed, missing, or damaged shipment, please contact us using the contact information provided in these Terms.

SECTION 6 — INTELLECTUAL PROPERTY

All content forming part of the Services, including but not limited to:

Herbganics trademarks and logos;
Product names;
Website design;
Text and written content;
Product photographs;
Graphics;
Videos;
Audio;
Product descriptions;
Illustrations;
Layouts; and
Other original materials

is owned by Herbganics, its licensors, or the respective rights holders and is protected by applicable intellectual-property laws.

You may access and use the Services for personal and lawful purposes only.

Unless we provide prior written permission, you must not reproduce, copy, modify, distribute, publish, sell, create derivative works from, publicly display, commercially exploit, or otherwise use our content or intellectual property beyond what is reasonably necessary to use the Services.

You must not use the Herbganics name, logo, trademarks, product names, slogans, designs, or other branding without our prior written permission.

All rights not expressly granted under these Terms are reserved by Herbganics and the applicable rights holders.

SECTION 7 — OPTIONAL THIRD-PARTY TOOLS

The Services may provide access to certain tools, features, applications, payment services, delivery services, or other functionality provided by third parties.

We do not necessarily control or operate these third-party services.

Third-party tools may be provided on an “as is” or “as available” basis and may be subject to the terms and privacy policies of the relevant third-party provider.

Your use of third-party services is subject to the applicable third-party terms.

We may introduce additional tools, features, or services in the future. Any such additions will also form part of the Services and will generally be subject to these Terms unless separate terms are provided.

SECTION 8 — THIRD-PARTY LINKS

Our website may contain links to websites, applications, products, or services operated by third parties.

These links are provided for convenience and do not necessarily mean that Herbganics endorses or controls those third parties.

We are not responsible for the content, security, privacy practices, availability, or accuracy of third-party websites or services.

If you choose to access a third-party website or service, you do so at your own risk and should review that third party's terms and privacy policy before using its services or providing personal information.

Any transactions made directly with third parties are subject to the terms and policies of those third parties.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Herbganics uses Shopify to provide the technology and infrastructure that supports our online store.

However, purchases made through our website are transactions between you and Herbganics.

Shopify is not the seller of Herbganics products and is not responsible for the products, orders, delivery, refunds, or other obligations arising directly from transactions between you and Herbganics, except to the extent required by applicable law or expressly stated by Shopify.

By using our Services, you acknowledge that Shopify provides the platform and related technology that enables Herbganics to operate its online store.

SECTION 10 — PRIVACY

Your use of the Services is also governed by our Privacy Policy.

You can view our Privacy Policy here:

[INSERT LINK TO PRIVACY POLICY]

Our Privacy Policy explains what personal information we collect, how we use it, how it may be shared, and how you may exercise applicable privacy rights.

Because our store is hosted on Shopify, certain information relating to your use of our website may be processed by Shopify and other service providers involved in operating our store, payment processing, analytics, delivery, customer support, security, and other business functions.

Please review both our Privacy Policy and the applicable Shopify privacy information for further details.

SECTION 11 — CUSTOMER FEEDBACK AND REVIEWS

If you submit, upload, post, email, or otherwise provide Herbganics with reviews, comments, suggestions, ideas, photographs, videos, testimonials, or other content (“Feedback”), you grant Herbganics a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, display, distribute, and otherwise use that Feedback for purposes related to operating, improving, marketing, and promoting our Services, subject to applicable law.

You represent that:

You own or have the necessary rights to submit the Feedback;
Your Feedback does not knowingly violate the rights of another person or entity;
Your Feedback does not contain unlawful, defamatory, abusive, obscene, fraudulent, or malicious content; and
Your Feedback does not contain malicious software or other harmful code.

We may remove or refuse to publish Feedback that we reasonably believe violates these Terms, applicable law, or the rights of others.

You remain responsible for the content of the Feedback you submit.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping charges, delivery estimates, or other information.

We reserve the right to correct errors, update information, or cancel affected orders where information is materially incorrect, subject to applicable law.

If an order is affected by an obvious pricing or information error and payment has already been made, we will contact you and handle the matter appropriately, including providing any applicable refund.

We do not undertake to update every piece of information on the website immediately after a change occurs.

SECTION 13 — PROHIBITED USES

You may use the Services only for lawful purposes.

You must not use the Services:

For any unlawful, fraudulent, deceptive, or malicious purpose;
To violate any applicable law or regulation;
To infringe the intellectual-property rights of Herbganics or any third party;
To harass, abuse, threaten, defame, or harm another person;
To submit false or misleading information;
To impersonate another person or organization;
To distribute spam, malware, viruses, or other harmful material;
To interfere with the operation, security, or availability of the Services;
To attempt unauthorized access to our systems or accounts;
To collect or misuse personal information belonging to other users;
To reproduce, copy, scrape, extract, resell, or commercially exploit substantial portions of the Services without permission;
To use automated systems, bots, spiders, scraping tools, or agentic AI systems to access or interact with the Services in violation of these Terms or applicable technical restrictions; or
To bypass or interfere with security, authentication, access-control, CAPTCHA, robot-exclusion, or other protective measures.

We reserve the right to restrict, suspend, or terminate access to the Services where we reasonably believe that a user has violated these Terms or applicable law.

SECTION 14 — AUTOMATED SYSTEMS AND AGENTS

If you use an automated system, software agent, bot, crawler, or similar technology to access or interact with the Services, you must comply with all applicable laws, these Terms, and any technical restrictions communicated by Herbganics.

Automated systems must not:

Misrepresent themselves as human users;
Circumvent CAPTCHA or other systems designed to distinguish automated access from human access;
Conceal the automated nature of their interactions where disclosure is reasonably required;
Circumvent technical measures used to restrict automated access;
Access areas of the Services that are not intended for automated access; or
Conduct automated activities that interfere with the operation, security, availability, or performance of the Services.

We may restrict or block automated access where reasonably necessary to protect the Services, our customers, or our systems.

SECTION 15 — TERMINATION

We may suspend or terminate your access to the Services where permitted by applicable law, including where we reasonably believe that you have violated these Terms, engaged in fraudulent activity, misused the Services, or created a security or legal risk.

Termination will not affect rights or obligations that arose before termination.

The provisions concerning intellectual property, Feedback, disclaimers, limitation of liability, indemnification, governing law, dispute-related matters, and any other provisions that by their nature should survive termination will continue to apply after termination.

SECTION 16 — DISCLAIMER OF WARRANTIES

To the extent permitted by applicable law, the Services and information made available through the Services are provided on an “as is” and “as available” basis.

We do not guarantee that:

The Services will always be available;
The Services will be uninterrupted or error-free;
Website information will always be complete or current;
Products will always be available;
Product images will exactly match the physical products; or
The Services will be free from technical errors or interruptions.

Nothing in these Terms is intended to exclude or limit any warranty, right, remedy, or protection that cannot lawfully be excluded or limited under applicable law.

SECTION 17 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Herbganics and its owners, employees, contractors, service providers, affiliates, licensors, and representatives will not be liable for indirect, incidental, special, consequential, or similar losses arising from your use of the Services or products purchased through the Services, except where such liability cannot lawfully be excluded or limited.

This may include, where permitted by law, loss of profits, loss of revenue, loss of data, business interruption, or other indirect losses.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

SECTION 18 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Herbganics, its owners, employees, contractors, service providers, affiliates, licensors, and representatives from claims, losses, liabilities, damages, and reasonable costs arising from:

Your breach of these Terms;
Your violation of applicable law;
Your misuse of the Services; or
Your violation of the rights of another person or entity.

This provision does not apply to the extent that the relevant claim or loss was caused by Herbganics's own unlawful conduct or where indemnification is otherwise prohibited by applicable law.

SECTION 19 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will continue in full force and effect.

SECTION 20 — WAIVER AND ENTIRE AGREEMENT

If we do not immediately enforce a provision of these Terms, that does not mean that we waive our right to enforce that provision later.

These Terms, together with our Privacy Policy, Refund Policy, and any other policies or terms expressly incorporated into these Terms, constitute the agreement governing your use of the Services and supersede prior versions or communications relating to the same subject matter.

Where a separate promotion or offer contains specific terms, those terms will apply to that promotion where they conflict with these Terms.

SECTION 21 — ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

Herbganics may assign or transfer its rights and obligations under these Terms where permitted by applicable law, including in connection with a restructuring, sale, merger, acquisition, or transfer of business assets.

SECTION 22 — GOVERNING LAW AND JURISDICTION

These Terms and your use of the Services shall be governed by and interpreted in accordance with the applicable laws of the Islamic Republic of Pakistan.

Subject to any mandatory consumer-protection rights or jurisdictional requirements applicable to you, disputes arising from or relating to these Terms or the Services shall be subject to the jurisdiction of the competent courts in Karachi, Sindh, Pakistan.

Nothing in this section is intended to prevent a consumer from exercising any mandatory legal rights or remedies available under applicable law.

SECTION 23 — HEADINGS

The headings used in these Terms are provided for convenience only and do not affect the interpretation or meaning of any provision.

SECTION 24 — CHANGES TO THESE TERMS

We may update, modify, or replace these Terms from time to time.

The latest version will be posted on this page with the applicable “Last Updated” date.

Where required by applicable law, we will provide notice of material changes.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

We encourage you to review this page periodically for updates.

SECTION 25 — CONTACT INFORMATION

If you have questions, concerns, complaints, or requests regarding these Terms or the Services, please contact us:

HERBGANICS

Email: bilalg2341@gmail.com
Phone: +92 302 2163155
Location: Karachi, Pakistan

For complaints relating to an order, please include your order number and relevant details so that we can properly investigate and respond.

Herbganics
Karachi, Pakistan

Email: bilalg2341@gmail.com
Phone: +92 302 2163155